TERMS & CONDITIONS
Use of wholesale.japancentre.com
By using wholesale.japancentre.com you
consent to be bound by the following terms and conditions. Please note that these terms and conditions do not affect your statutory
any reason beyond our reasonable control, we are unable to supply a particular
item, we will not be liable to you. Please note that we will attempt to deliver
substitute lines should selected lines be unavailable unless you request us not
to do so. You can also select to have the item removed from your order if you
do not wish to accept an alternative product.
Substituted lines will normally be of identical or higher value than the
original item ordered. In cases where the replacement item is of differing
value, you will be charged the lesser of the two prices. If it is impossible to
substitute an item, we will remove the item from the order and deduct the item
price from the total order cost accordingly.
If you are unsatisfied with the choice of substitution, please contact us as
soon as possible and we will attempt to rectify the problem within reason.
Please note that we aim to dispatch your order as soon as possible. We can make
alterations to your order up to the point of dispatch, however, once dispatched
any changes to your order will have to be made via our standard returns process
will make all reasonable efforts to present accurate information but we cannot
guarantee the price or our ability to supply any particular item.
All prices shown on wholesale.japancentre.com are to be seen as guide
prices, and do not constitute an offer to sell. Formal formation of a contract
and acceptance of your order only occurs once we dispatch your ordered goods
from our warehouse. Until we formally accept your order, placement of an order will
constitute an offer to purchase.
Occasionally our suppliers may increase their prices unexpectedly or there can be import related issues such as delay or
extra control at the port health, and this is often something we become
aware of only upon ordering stock from them. In the event that this occurs, or
in the event of a pricing error howsoever caused, we will check with you to see
if you still wish to receive the item at the new price. All prices are
displayed in pounds sterling (£), and include VAT where applicable.
For further information on VAT distance selling regulations and selling
thresholds please contact the relevant VAT authority for the country concerned.
Centre Group Ltd makes no promise that materials on wholesale.japancentre.com are appropriate or available for use in
locations outside the United Kingdom, and accessing wholesale.japancentre.com from territories where its contents are
illegal or unlawful is prohibited. If you choose to access this site from
locations outside the United Kingdom, you do so on your own initiative and are
responsible for compliance with local laws.
terms and conditions shall be governed by and construed in accordance with the
laws of England and any disputes will be decided only by the English courts.
Third Party Websites
a convenience to our customers, wholesale.japancentre.com includes
links to other web sites or material which are beyond its control. Japan Centre
Group Ltd is not responsible for this external content, or for any other site
outside of wholesale.japancentre.com.
Japan Centre Group Ltd’s liability
is provided by Japan Centre Group Ltd without any warranties or guarantees. You
must bear the risks associated with the use of the Internet.
content from other Internet sites or resources and while Japan Centre Group Ltd
tries to ensure that material included on wholesale.japancentre.com is
correct, reputable and of high quality, it cannot accept responsibility if this
is not the case. Japan Centre Group Ltd will not be responsible for any errors
or omissions or for the results obtained from the use of such information or
for any technical problems you may experience with wholesale.japancentre.com. If Japan Centre Group Ltd is informed of
any inaccuracies in the material on the site we will attempt to correct the
inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
of wholesale.japancentre.com with any of your equipment,
software or telcommunications links.
problems including errors or interruptions of wholesale.japancentre.com.
unreliability or inaccuracy of wholesale.japancentre.com.
of wholesale.japancentre.com to meet your requirements.
the full extent allowed by applicable law, you agree that we will not be liable
to you/or any third party for any consequential or incidental damages
(including but not limited to loss of revenue, loss of profits, loss of
anticipated savings, wasted expenditure, loss of privacy and loss of data) or
any other indirect, special or punitive damages whatsoever that arise out of or
are related to wholesale.japancentre.com.
Nothing in these terms and conditions shall exclude Japan Centre Group Ltd’s
liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point
the purchase contract will be made and you will be charged for your order.
Japan Centre’s right to suspend or cancel your registration
Centre Group Ltd may suspend or cancel your registration immediately at our discretion
or if you breach any of your obligations under these terms and conditions. You
can cancel this agreement at any time by informing us in writing. If you do so,
you must stop using wholesale.japancentre.com.
Japan Centre Group Ltd strives to offer you the best service possible, Japan
Centre Group Ltd makes no promise that the services at wholesale.japancentre.com will meet your requirements. Japan Centre
Group Ltd cannot guarantee that the service will be fault free. If a fault occurs
in the service you should report it via email to email@example.com and we will correct the
fault as soon as we reasonably can.
Your access to wholesale.japancentre.com may be occasionally restricted
to allow for repairs, maintenance or the introduction of new facilities or
services. Japan Centre Group Ltd will attempt to restore the service as soon as
it reasonably can.
Active items may not be true to current availability and items you order may
not be in stock. We will not be liable to you/or any third party for any
consequential or incidental damages (including but not limited to loss of
revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss
of privacy and loss of data) or any other indirect, special or punitive damages
whatsoever that arise out of or are related to stock levels.
Copyright and intellectual property
content of wholesale.japancentre.com is protected by copyright,
trade marks, and other intellectual property rights. You may retrieve and
display the content of wholesale.japancentre.com on a computer screen, store
such content in electronic form on disk (but, excepting search engine
computers, not on any server or other storage device connected to a network) or
print one copy of such content for your own personal, non-commercial use,
provided you keep intact all and any copyright and proprietary notices. You may
not otherwise reproduce, modify, copy or distribute or use for commercial
purposes any of the materials or content on wholesale.japancentre.com without
written permission from Japan Centre Group Ltd.
Refunds on promotional items
for goods purchased under a promotional offer will be based on the terms of the
promotional price. Your statutory rights are not affected.
Once we have taken the payment for your order and dispatched all the items, we
are not able to offer refunds for any discounted items with limited expiry
Password and security of your account
you register with wholesale.japancentre.com you will be asked to create
a password. You must keep this password secret and should not disclose it or
share it with anyone. You will be responsible for all activities and orders
that occur or are submitted under your password. If you know or suspect that
someone else knows your password you should notify us by contacting firstname.lastname@example.org immediately.
If we believe or have reason to believe that there has been a breach of your
security or misuse of wholesale.japancentre.com, we may require you to
change your password or we may suspend your account at our discretion.
register to use wholesale.japancentre.com you must be over 18 years
of age and representing as a company, and must ensure that
your details held by us are correct and complete at all times.
By agreeing to our terms and condition and registering, you will automatically
be signed up to our newsletter. If you do not wish to receive information about
our products or services, please unsubscribe from the link in our newsletter.
may occasionally make changes to our terms and conditions. If this concerns
you, you are advised to check the current terms and conditions prior to every
purchase. If you continue to use wholesale.japancentre.com after the
date of a change in our terms and conditions, your use of wholesale.japancentre.com indicates your agreement to be bound by
said new terms and conditions.
Acceptance & Contract
After checking out your shopping, you will receive your Order Reference by email. This is only an acknowledgement of your order and it is not to be intended as a commitment to it.
Once we start processing your order you will receive an email requesting confirmation of the order from you. You will be given the chance to review the products, the quantities and the Best Before Dates (if applicable). Changes can be made at this stage by you or us, depending on stock levels.
After you have confirmed your order, a contract is made between you and us. We will reserve your items and send you a Proforma Invoice with a payment link.
Please note that after your confirmation any changes are not acceptable and cancellation of the order may result in a cancellation fee.
We will dispatch your order once we have confirmed your payment and an Invoice will be issued.
Please note that for online sales we take
payment at the point of dispatch and not at the checkout stage.
We accept payment by bank transfer, a cheque or
cash only. If you have further
queries about payment, please contact email@example.com . Japan
Centre will not take any responsibility should any extra charged be applied to
you by your payment.
Delivery by external courier (DPD/ Parcel Force/ Royal Mail)
our deliveries are carried out using the external carriers of DPD, Parcel Force
or Royal Mail depending on choice. As such we are subject to their terms and
Once your order has been received by us, we aim to dispatch your goods within 3-5
business days (Mon-Fri). However dispatch is subject to stocking levels, and
for certain items (books in particular) there may be a long lead time. In such
cases we will contact you for further instruction.
Once we have dispatched your goods, you should normally receive them within the
timeframe of the delivery type chosen. However, while we maintain a close
relationship with our delivery companies, and will attempt to rectify any
delivery problems as soon as reasonably possible, the operation of the delivery
companies we use is outside our control. Time of delivery shall not be subject
to any contractual obligation, and Japan Centre Group Ltd does not offer any
guarantee that your order will arrive within the delivery time-frame chosen. In
the event of the delay of delivery of your order or a mistake in the order
itself, Japan Centre Group Ltd accepts no liability for any associated expense,
loss of profits or other losses incurred whatsoever. Failure to deliver on time
will not entitle the customer to terminate their purchase contract with Japan
Centre Group Ltd, or refuse delivery. Returns should be made using the
Whilst we make every effort to deliver all your goods in the agreed time, we
will not be liable if we fail to do so in part or in full due to circumstances
beyond our control.
Delivery will be made to the address specified by you on the completed order
form. We reserve the right to charge for any extra carriage costs incurred
should the incorrect address by entered on your order. Until dispatch of your
order please contact us to amend or add any delivery details.
Wholesale. japancentre. com can only be responsible for delivery to an address that has
been registered with Royal Mail. We cannot guarantee
delivery to any addresses in-putted that are not registered with Royal Mail.
Refunds and Returns
Centre Group Ltd operates a returns policy in accordance with the UK Distance
Selling Regulations allowing you to return any item within 7 working days of
receiving delivery of your order. Please note that any postage costs incurred
when returning your items during this period will be at your own cost, unless
the item is damaged, or was sent in error.
This policy does not extend to any items which have been opened or whose seal
has been broken, perishable items, sealed audio, video recordings or computer
software (which have been unsealed), and also does not include the refund of
services carried out by Japan Centre Group as part of your contract (e.g.
handling costs). Items must be returned in pristine and resalable condition.
This policy does not affect your statutory rights.
After the 7 day period we will be more than happy to accept items for return in
any of the following cases:
item was found to be damaged or faulty. We will either replace the item or give
you a full refund (including postage costs). Please state which option you
would prefer. If you require a replacement, we will wait to receive the faulty
copy from you before dispatching a new one
item was incorrectly supplied. If we have made a mistake in fulfilling your
order, a full refund (including postage costs) will be given.
must be in pristine and resalable condition.
must be accompanied by a copy of the delivery note or receipt.
note that any deliveries can be subject to unforeseen delays such as problems
with traffic or weather.
Short Shelf Life Items
you choose to wait for any out of stock items from your order to come back in
stock, please note that any limited expiry date items in this order will
automatically be removed.
If your order contains short shelf life items, you have agreed to accept
responsibility for taking into consideration processing and delivery times and
that these items therefore may arrive with you having exceeded the shelf life
dates. We will not be liable in these instances.
supplied to customers should be returned in their original packaging to:
Japan Centre Wholesale
Unit B, Premier Park
Premier Park Road, Park Royal
London NW10 7NZ
Please make sure you
contact us before returning any item. Any item returned without our knowledge
will be refused.
Please also note that the items remain your property until we have received
them. You are therefore responsible for your goods while they are in transit to
us. For your own protection we recommend using a secure recorded delivery
method such as Royal Mail Special Delivery.
Provided the conditions above are met Japan Centre Group Ltd will refund the
item(s) and postage where applicable.
Please note that returns are accepted at the discretion of the Japan Centre
Group Ltd. If any goods are returned which do not adhere to the above policy,
then we reserve the right to impose a charge proportionate with the costs of
processing the items re-sale. Refunds will be given in the same tender type as
the original payment.
Please allow 28 days (in addition to the delivery time) for the return and
refund to be processed.
may not assign, sub-license or otherwise transfer any of your rights under
these terms and conditions.
If any provision of these terms and conditions is found to be invalid by any
court having competent jurisdiction, the invalidity of that provision will not
affect the validity of the remaining provisions of these terms and conditions,
which shall remain in full force and effect.
If you breach these terms and conditions and Japan Centre Group Ltd ignores
this, Japan Centre Group Ltd will still be entitled to use its rights and
remedies at a later date or in any other situation where you breach the terms
Japan Centre Group Ltd shall not be responsible for any breach of these terms
and conditions caused by circumstances beyond its control.
A person who is not a party to these terms and conditions shall have no right
under the Contract (Rights of Third Parties) Act 1999 to enforce any term of
these terms and conditions but this shall not affect any right or remedy of a
third party which exists or is available apart from that Act.
Item Shelf Life
note that we aim to send items with a shelf life of 1 month minimum, however
exceptions do occur.
Chilled items must be consumed within a couple of days receipt.
summary details have been prepared for information purposes only, and are
designed to enhance your shopping experience on the wholesale.japancentre.com. While we have taken care in preparing this
summary and believe it is accurate, it is not a substitute for you reading the
product packaging and label prior to use. Wholesale.japancentre.com is therefore unable to
accept liability for any incorrect information.
We check our ingredients thoroughly it is not
always made clear how certain additives and flavourings are manufactured and as
such some vegetarian confectionery products may be unsuitable for strict
vegetarians and vegans. We encourage vegetarians to judge at their own
discretion whether the product in question is suitable before purchase.
Where descriptions contains a link to another party's website for further
information on the product, please note that Japan Centre has no control over
and no liability for the contents of that website. The Japanese food we stock
may contain additives and preservatives. This data is supplied for personal use
only. It may not be reproduced in any way whatsoever without Japan Centre Group
Ltd‘s prior consent, nor without due
Wholesale Pre-Order Terms & Conditions
- ETA (estimate time of arrival) is a guide line of arrival time at the port. It can then take a further 1-3 weeks or more to be cleared at customs. Therefore Japan Centre Group cannot guarantee exact delivery date and cannot be held responsible for any unexpected delay caused by logistics.
- After we (Japan Centre Group) have placed an order, there could be cancellations of certain items by the manufacturers. We will inform customers of any change but cannot amend orders after the Cut Off Date (date is given at each Pre-Order).
- The shelf life of each product shown in the pre-order list is intended as a guide line and it may vary depending on availability from each manufactures. It usually takes around 3 months for an order to be delivered to the UK from Japan. Therefore Japan Centre Group cannot guarantee the exact shelf life at the time of delivery. For example: 12 month of shelf life item may have 8 month left at the time of delivery.
- A 50% of Pre-Order total value (excluded VAT) is required as deposit. In order to confirm and finalise the order, the deposit MUST be paid before the Cut Off Date.
- The Deposit amount will then be taken out from the final invoice at the time of delivery. The Deposit value will not be refundable after the 'Cut Off Date'.
- Minimum order amount for Pre-Orders is £500.
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These terms and conditions were last revised in February 2019